Vodafone Shared Services India is looking for potential candidates with 0-3 years of work experience with following skills.

Role Description

You will work as part of the Dedicated Network Monitoring Team within the Customer Services Team, responsible to report faults to fault fix team within defined SLA

You will need to work on 24*7*365 shifts to maintain a high level of availability of services and minimizing the risk of network downtime through continual monitoring of network elements and links.

Responsible for Real time Network Monitoring and Fault Reporting of VGSPL network and the candidate will have exposure to large scale IP networks, Cisco devices and other Vodafone products offered to customers across the globe.

The Dedicated network monitoring group works closely with multiple groups within and outside the organization. As a result, great communication, analytical skills and commitment are essential in order to be considered for the position.

A basic understanding of telecommunications technology and hardware is mandatory.

Key Accountabilities

Monitoring of the customer network within defined SLA

Initial diagnosis of faults- Validation of alarms

Notifying the customer and internal stakeholders of the fault and the impact to the network

Creating trouble tickets for investigation by other teams

Interaction with other Technical and Incident Management teams in C&W

Interaction with the service desks, first line teams and key IT contacts

Primary Skills

Basic networking knowledge

Must to Have

Basic Networking knowledge (exposure to Cisco networking preferable)- OSI Layer, TCP/IP Suite, Basic Routing and Switching.

Working knowledge of desktop applications (Windows operating systems, internet browsers, office and mail applications)

Methodical troubleshooting and problem-solving skills

Good at self-learning and quick learner

Excellent verbal and written communication skills in English language

Excellent analytical and problem solving skills

Competitive and Ambitious

Able to prioritize the work during the pressure situation and should be self-drive to look for the solution

Able to work with the team

Location : Bengaluru/Bangalore
Experience : 2 – 3 Years

Key Skills : Network Engineer

Industry : Telecom/ISP

Job Type : Permanent Full Time

Qualifications : :UG -Any Graduate - Any Specialization

Interview Date : 13 Apr 2015

Job Apply Date : 16 Mar 2015